FAQ

Staron® Solid Surfaces are installed by licensed fabricators who have been specifically trained. Using a licensed fabricator ensures that your countertop or commercial‐use surface will be properly installed and backed by full warranty.

To ensure quality installation and full warranty, Staron® Solid Surfaces are only available by licensed fabricators.

As a separate piece, Staron® Solid Surfaces makes a great cutting board. Ask your fabricator to leave a color‐matched piece of the Staron® material left over from the installation. This piece can also be fashioned by the fabricator into a cutting board to protect your countertop from scratches or cuts (be sure rubber or silicon “feet” are added to the bottom of the Staron® cutting board). Also, the spare piece will come‐in handy in the event of a repair for the countertop, if necessary in the future.

Personal Information Collection and Usage Agreement

1. Type and Purpose of Personal Information Collected

‘LOTTE CHEMICAL’ limits collection of personal information to the minimum amount necessary. The collected information is to be used only for the purpose specified.

① Items collected and purpose of collection

Purpose and Usage of Information	Required Information	Selective Information
Notifications, sample delivery, newsletter mailing (limited to subscribes users), marketing (limited to subscribed users)	Name, email, contact number, Industry Type	Company name, address

② Method of collection – The user will personally input the required personal information through the ‘LOTTE CHEMICAL’ website.

2. Retention and Usage Period of Personal Information

‘LOTTE CHEMICAL’ will delete the personal information collected once the purpose of the collected information is met.

Item	Deletion period
Information for marketing purposes	When information collection is declined

However, should the personal information be retained for a fixed period in accordance with relevant legislations or internal regulations of ‘LOTTE CHEMICAL,’ it will be deleted after expiry of the specified period.

1. Storage of access records according to Article 5 of the 「Act on Information Communication Technical and Management Protection of Personal Information Rule」: 6 months
w. Storage of user verification records according to Article 44 Section 5 of the 「Act on Promotion of Information and Communication Network Utilization and Information Protection」 and Article 29 of Enforced Ordinances: 6 months
3. Storage of consumer complaints or dispute mediation records according to Article 6 of the 「Act on Consumer Protection in the Electronic Commerce Transactions」 and Article 6 of Enforced Ordinances: 3 years
4. Should ‘LOTTE CHEMICAL’ retain the customers’ personal information in accordance the relevant legislations, the information will be stored in a different database, separate from the currently utilized personal information.

3. Disposal of Personal Information

‘LOTTE CHEMICAL’ will delete the customers’ personal information without delay after the expiry of the abovementioned retention and usage period following the procedure below.

① Deletion procedure - Once the personal information has met its purpose, it will be retained for a specified period and then later deleted following the expiry of its storage period in accordance with internal regulations as well as relevant legislation (Please refer to ‘2. Retention and usage period of personal information’)
- Personal information shall not be used for any other purposes other than those stated in this article i.e. in accordance with relevant legislation or internal regulations.
② Deletion method – Personal information saved in electronic form will deleted to an unrecoverable state.
- Personal information saved as a hard copy on paper will be shredded with a shredder or incinerated.

4. Right to Refuse & Possible Disadvantage If Consent Is Refused

The customer may choose to refuse consent to the collection and use of personal information.
In this case, however, the customer will have limited access to detailed ‘Q&A’ and sample mailing services.

Agreement on The Entrusted Handling of Personal Information

‘LOTTE CHEMICAL’ entrust the handling of personal information to the below mentioned third parties. ‘LOTTE CHEMICAL’ will not use personal information for purposes other than those set forth herein.

1. Details of Entrustment

Entrustment Activity	Name of Third Party
Website and system management	webricks
System operations and maintenance	webricks

2. Right to Refuse & Possible Disadvantage If Consent Is Refused

The customer may choose to refuse consent to the collection and use of personal information. In this case, however, access to various member benefits will be limited.

Agreement on The Use of Personal Information for Marketing Purposes

I agree to the use of my personal information for direct marketing purposes, such as the mailing of newsletters about customized services, special events and other company related information. The customer may choose to refuse consent to the use of personal information for marketing purposes. In this case, however, access to various member benefits will be limited.

Order Samples ()

Simply complete the form below and indicate what color samples and sizes you would like to receive.
That’s it! We’ll get the samples to you right away.

All sample requests are shipped via UPS Ground at no charge – please allow up to 7-days for delivery.
If 2nd day or Overnight Delivery is required, please include your FedEx or UPS Account #.

Profile

Personal Information Collection and Usage Agreement

1. Type and Purpose of Personal Information Collected

'LOTTE ADVANCED MATERIALS' limits collection of personal information to the minimum amount necessary. The collected information is to be used only for the purpose specified.

① Items collected and purpose of collection

Purpose and Usage of Information	Notifications, sample delivery, newsletter mailing (limited to subscribes users), marketing (limited to subscribed users)
Required Information	Name, email, contact number, address
Selective Information	Company name

② Method of collection – The user will personally input the required personal information through the 'LOTTE ADVANCED MATERIALS' website.

2. Retention and Usage Period of Personal Information

'LOTTE ADVANCED MATERIALS' will delete the personal information collected once the purpose of the collected information is met.

Item	Information for marketing purposes
Deletion period	When information collection is declined

However, should the personal information be retained for a fixed period in accordance with relevant legislations or internal regulations of ‘(Name of company),’ it will be deleted after expiry of the specified period.

1. Storage of access records according to Article 5 of the 「Act on Information Communication Technical and Management Protection of Personal Information Rule」: 6 months
2. Storage of user verification records according to Article 44 Section 5 of the 「Act on Promotion of Information and Communication Network Utilization and Information Protection」 and Article 29 of Enforced Ordinances: 6 months
3. Storage of consumer complaints or dispute mediation records according to Article 6 of the 「Act on Consumer Protection in the Electronic Commerce Transactions」 and Article 6 of Enforced Ordinances: 3 years
4. Should 'LOTTE ADVANCED MATERIALS' retain the customers’ personal information in accordance the relevant legislations, the information will be stored in a different database, separate from the currently utilized personal information.

3. Disposal of Personal Information

'LOTTE ADVANCED MATERIALS' will delete the customers’ personal information without delay after the expiry of the abovementioned retention and usage period following the procedure below.

① Deletion procedure - Once the personal information has met its purpose, it will be retained for a specified period and then later deleted following the expiry of its storage period in accordance with internal regulations as well as relevant legislation (Please refer to ‘2. Retention and usage period of personal information’)
- Personal information shall not be used for any other purposes other than those stated in this article i.e. in accordance with relevant legislation or internal regulations.
② Deletion method – Personal information saved in electronic form will deleted to an unrecoverable state.
- Personal information saved as a hard copy on paper will be shredded with a shredder or incinerated.

4. Right to Refuse & Possible Disadvantage If Consent Is Refused

Agreement on The Entrusted Handling of Personal Information

'LOTTE ADVANCED MATERIALS' entrust the handling of personal information to the below mentioned third parties. 'LOTTE ADVANCED MATERIALS' will not use personal information for purposes other than those set forth herein.

1. Details of Entrustment

Entrustment Activity	Name of Third Party
Website and system management	Lotte Data Communication Company
System operations and maintenance, contents development	motioneye

2. Right to Refuse & Possible Disadvantage If Consent Is Refused

The customer may choose to refuse consent to the collection and use of personal information. In this case, however, access to various member benefits will be limited.

Agreement on The Use of Personal Information for Marketing Purposes (Optional)

I agree to the use of my personal information for direct marketing purposes, such as the mailing of newsletters about customized services, special events and other company related information.
The customer may choose to refuse consent to the use of personal information for marketing purposes. In this case, however, access to various member benefits will be limited.

Project Information

Project Name

Project Country

Project State

Project City

Industry Type

Staron	2x2 inch, 4x4 inch, 10x10 inch
Tempest	3x2 inch, 4x4 inch, 10x10 inch
Supreme	3x2 inch, 6x4 inch, 10x10 inch

Radianz	70x50x7.5, 100x100x20, 210x300x20
Cirrus Cirrus Prestige	100x50x7.5, 210x300x20

FAQ

staron

Personal information policy

Information disclosure policy

Marketing information provision policy(optional)

By ordering our samples, you have read and agree to our terms below

Collection of personal information

Disclosure of personal information to third parties

Marketing policy

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Staron Samples are available in a wide variety of colors.

Different sizes of colors

Radianz Samples are available in a wide variety of colors.